One Bot per department. Onboarded with your knowledge.
In mid-sized businesses, knowledge lives in people's heads, manuals and catalogues. A Node.Bot learns it like a new colleague: you give it the documents, it builds a second brain from them, and you practise with it before it talks to customers.
Examples
What your Node.Bot can take on.
Each example says what runs today and what comes next.
6 examples shown
Onboard it like an employee
Planned
You give the Bot access to manuals, catalogues and processes. It builds a knowledge network from them and practises with you how to deal with customers.
Example: First trial conversations with the team, then approval for customers. What it does not know for sure, it hands to a person.
Today
Knowledge networks for devices and sources, in observe mode.
Next
Onboarding with product knowledge that staff confirm. After version 1.0.
Advice on a tablet before staff take over
Planned
Customers collect ideas with the Bot in the shop or on the go. When a member of staff takes over, everything is ready.
Example: A customer is planning a kitchen, and the Bot asks about measurements and style. The salesperson sees the summary before greeting her.
Today
Nothing yet for customers.
Next
Guest access and handover to staff, after version 1.0.
Customer requests to the right place
Idea
Requests from the mailbox are evaluated and passed to the responsible department as a ticket with the key details.